Rapid Recovery and Resilience After a Incident on a Healthcare Services Provider

Client Background:
A US-based healthcare services provider, responsible for managing sensitive patient data and critical clinical operations, experienced a cyber incident that disrupted key components of their digital infrastructure. The incident threatened not only their operational continuity but also their regulatory compliance and patient trust.

The Challenge:
The attack severely impacted core systems, and the client needed urgent support to restore operations while identifying and containing the threat. With healthcare services on the line, speed and accuracy were paramount. Beyond immediate recovery, the organization also required a strategic partner to strengthen its cyber defense posture and prevent recurrence.

Scybers’ Approach:
The healthcare provider engaged Scybers to lead the response and recovery effort. We began with a rapid compromise assessment to determine the scope of the breach, identify any remaining threats, and contain potential lateral movement. Our forensic and incident response experts worked alongside the client’s IT team to ensure the environment was fully secured before restoration began.

Key Actions Taken:

• Conducted a comprehensive compromise assessment, including forensic analysis and threat hunting, to ensure complete containment of the attack.
• Restored impacted systems and data with minimal downtime, prioritizing operational continuity.
• Delivered a root cause analysis and identified vulnerabilities that had been exploited.
• Worked closely with the client’s leadership to build a resilient cybersecurity roadmap, focused on remediation, improved detection, and proactive defense.
• Implemented key cyber hygiene improvements, including endpoint hardening, backup strategy enhancements, and staff awareness training.

Ongoing Partnership:
Following the recovery, the client retained Scybers to help elevate their cybersecurity maturity. Our support helped the client restore trust with stakeholders and meet regulatory obligations with confidence.

Outcome:
The healthcare provider was able to resume normal operations quickly and emerged from the incident with a significantly stronger cybersecurity posture. With Scybers as a trusted partner, they now have the frameworks and tools in place to respond to future threats swiftly and decisively.