Enabling Cyber Resilience for a Leading Travel Company with 24x7 Security Operations Center (SOC) build on Microsoft Sentinel

Client Background:
A global travel company faced a familiar yet critical challenge—rapid digital transformation was outpacing their security visibility and response capabilities. With operations spanning multiple continents and heavy reliance on cloud-native infrastructure, the organization required a scalable, modern, and expert-led security operations solution.

The Challenge

The company’s security team was grappling with fragmented visibility across AWS, Microsoft 365, and other critical platforms. Security incidents—including misconfigurations, phishing attempts, and privilege escalations—were increasingly common. Without unified monitoring, root cause analysis was delayed, and incident response lacked consistency.

The company’s leadership recognized that a high-performing SOC was no longer optional—it was foundational. They needed:

• Centralized detection across cloud, SaaS, endpoint, and identity environments
• Always-on monitoring and expert-led triage
• Confidence that critical vulnerabilities would be identified and resolved quickly
• A proactive approach to threat hunting, detection, and response

The Scybers Solution

Scybers designed and deployed a 24x7 Security Operations Center built on Microsoft Sentinel and the full Microsoft Defender suite. The implementation was customized for the client’s environment and included:

• Integration of data sources across AWS, Microsoft 365, Salesforce, Proofpoint, GitHub, and others
• Real-time telemetry ingestion and threat detection logic aligned with MITRE ATT&CK
• Proactive threat hunting and monthly advisory updates to stay ahead of emerging risks
• A global monitoring team that triages, escalates, and guides remediation actions around the clock

Scybers helped the client build a strategic and operational security function—one that aligned governance, automation, and rapid response.

Results and Impact

Visibility and Control Across Global Infrastructure
Over 2 billion monthly security events are processes through Microsoft Sentinel. These were distilled into actionable incidents by Scybers’ expert team, achieving a 100% closure rate on triaged cases. Notably, the mean time to acknowledge and detect incidents remained well within SLA thresholds, with high-severity incidents acknowledged in under 4 minutes.

Continuous Improvement through Analytics and Automation
Scybers added tailored custom detection rules to Sentinel based on real incidents and threat hunting outcomes. These enhancements not only improved the security posture but also reduced analyst fatigue by filtering out false positives and known benign behaviors.

A Proactive Posture, Not a Reactive One
Beyond detection and response, Scybers conducts number of targeted threat hunts each month. These covered advanced attack vectors including zero-day exploits, impersonation domains, and ransomware payloads. Ongoing basis, recommendations are issued to reduce exposure and improve resilience.

Security and Cost Efficiency at Scale
The team also worked with the client to balance visibility and cost. Data ingestion was optimized to avoid unnecessary billing spikes, with forecasting models put in place to anticipate future needs as integrations expand. Despite a 15% increase in data volume from new sources, the cost remained predictable and manageable.

Looking Ahead

This implementation represents more than a tactical upgrade—it’s a strategic shift. With Scybers as their extended cybersecurity team, the client has moved from reactive firefighting to proactive defense. Their SOC is no longer a checkbox—it’s a business enabler, providing leadership with real-time insights, rapid response, and peace of mind.

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